We know you want your goods quickly and in excellent condition so we pride ourselves on super-fast delivery, sturdy packaging and fanatical customer service. In fact, over 96% of our orders are dispatched by the next working day!

Our service
We pride ourselves on our excellent customer service and super-fast delivery. We aim to dispatch items by the next business day if the goods are in stock. We are passionate about producing informative catalogues and committed to offering the best possible range of products to our customers, including many rare and hard to find items. As a business run by musicians we care about the products we sell. We are always happy hear your feedback and also ready to offer advice and recommendations on request. Very occasionally delays can occur which may prevent us from delivering your order within our stated delivery time. If there is a severe delay to your order we will do our best to contact you.

100% Satisfaction Guaranteed
We want you to be completely happy with what you buy from Jazzwise. If for any reason you are not totally satisfied with your purchase you may return it for a full no-quibble refund any time within 90 days.  Please note: due to copyright restrictions we are unable to offer refunds on opened software.

SPECIAL OFFER - Free Courier Delivery
We are currently offering FREE courier delivery on UK orders over £100, via Parcelforce (UK mainland only).

Our delivery charges
All our delivery charges are flat rate, per order charges which means you only pay once per order, regardless of how many items you buy.

*UK orders received before 12pm weekdays will be dispatched the same day. Orders placed after 12pm, during weekends or on public holidays will be dispatched the next business day.

London Orchestrations
London Orchestrations are printed to order. Please allow up to 4 days for dispatch. We also regret that due to copyright restrictions we are unable to supply London Orchestrations to customers in Australia, Canada, Mexico, Puerto Rico and the United States at this time.

Paying online
All online payments are processed securely by Sage Pay (including Paypal transactions.) We do not store your card details online. See our Payment page for more details.

Free returns, no hassle
We want shopping at Jazzwise to be as easy and hassle free as possible for you, so you can order with confidence every time. If you need to return an item we make it as easy as possible and we will even cover the postage costs for your return if you live in the UK (returns posted from outside the UK must be prepaid). A returns label is supplied on your receipt, so you don’t even need to write the address!

Your privacy
At Jazzwise we are committed to ensuring that your privacy is protected. We promise to keep your data safe and confidential and we will never disclose your contact information to any parties whatsoever. It is not our policy to inundate you with unwanted mail or unsolicited emails. See our Privacy page for more details.